Student Support

The following information can and should be used to help give you (The student) and/or your employer (The client) comfort in choosing APITI as your preferred education provider.

It covers our Policy and Procedures (found within our Student Handbook), our Delivery and Assessment methods, the RPL/Credit Transfer process, our ‘Cooling Off’ period, Course Transfers and if required, the Course cancellation and Refund process.

Important documents

Student Handbook
Enrolment Form (Domestic)
RPL/CT Application Form
Student Transfer Form
Refund Request Form
Feedback Form
Change Of Address Form
Complaints & Appeals Form
Course Deferment Application Form
Critical Incident Accident Report Form
Student Records Request Form
Student Enrolment Interview Form

Email Support

Our friendly team are here to help, this includes our wonderful admin team, our professional training staff and if required APITI’s management.

When sending an email it is important you include the following information:

  • Subject – this should alert us as to whom the email should be addressed to and why (example: Assessment Extension – BSB50120 program)
  • Main email – this should cover what it is you are after and why (example: Good morning, I would like to request an assessment extension for my BSBCRT511 unit within my BSB50120 program, this is due to issues that I have had to deal with at home, I would like to ask for a three day extension – proposed date of submission is: Add date here.
  • Salutations – this should include your name and phone number (example below)

John Doe

Ph: 0428 XXX XXX

Telephone Support

Our friendly team are here to help, this includes our wonderful admin team; for all telephone support, call APITI on: 1300 027 484.

Please be mindful that we have many students and clients we attend to daily, so before you call, make note of what it is you are after and have your specific questions ready.

If you are unable to reach, us as the line is busy, please leave your name and a brief message as to why you were calling, and we will endeavour to call you back as soon as possible.

Academic Support

Our highly trained staff are here to help, and so too is the organisation as a whole; to help each student succeed in their enrolled program the following Support Systems have been implemented:

General

  • All of APITI’s courses have been designed through Industry Consultation
  • All program’s ‘Marketing’ materials have been supplied to allow prospective students the ability to understand the following:
    • code and title of the programs entry requirements
    • the program’s entry requirements
    • the program’s duration (FT & PT – Self-paced)
    • the investment (total cost) of the program
    • the modes of delivery
    • the assessment methods used
    • the exit information (both education and possible employment opportunities)
    • what you will receive when you have successfully completed the programs
  • LLN
    • Both internal persons and extern agencies that are there to help when needed
  • Enrolment – this can be done directly online, by emailing, by calling, or coming directly into our campus
  • Investment – there are multiple ways to pay for each programs theses are:
    • Paid in full on enrolment
    • Pay as you go, individual module or unit start
    • Pay in instalments (payment Plan)
  • Course Delivery – this can be done by the following:
    • Face-to face at the Institute’s campus
    • Blended: Face -to-face + structure and unstructured online learning
    • Online Only
    • Through RPL/Credit Transfer
      • RPL – Recognition of current skills and knowledge
      • CT – Credit Transfer – past formal education completed
  • Assessment – these have been designed to get maximum understanding of what is expected within the industry. Methods used are:
    • Questioning – written and verbal questions to be answered
    • Structured Activities – scenarios roleplayed to simulate what a live workplace would have within in
    • Real Workplace – third party feedback i.e. Industry-based Logbook
  • Health information – we have connected to multiple agencies so whilst studying here in Australia you maintain a healthy body and mind
  • Extra tutorial workshop – extra sessions outside your general class hours are schedule to allow student to catch up with staff to get clarification of anything that needs extra explanation and/or guidance

External Support

APITI  understand that at time we all need a heling hand, it is for this reason that we have linked with like-minded professionals that are there to help, these agencies can be found within our Student handbook, but for ease they are also found below:

  • Multiple agencies have been connected with, this is to ensure that your health (mind and body) are in the optimal space to confidently complete your chosen program, agencies are:
    • LLN Support Services
      • Adult Learning Australia (QLD) – 07 3510 2700
      • TAFE Qld (TELLS) – 1300 308 233
    • Legal Aid Services
      • QLD Legal Aid – 1300 65 11 88
    • Legal Aid Counselling
      • QLD – 1300 267 762
    • Health Services
      • Lifeline – 13 11 14 or Website: lifeline.org.au
      • Relationships Australia – 1300 364 277 or Website: http://www.relationships.org.au
      • MensLine Australia – (For men of any age) – 1300 78 99 78
      • Kids Helpline (For young people aged 5-25) – 1800 551 800
      • Mental Health Support

If at any time you feel the need to speak to someone, please know and remember we are here not just as a Institute but as people who care about your wellbeing.